FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in pillows and stuffed animals, including decorative cushions and soft plush toys for all ages.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my item arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. Are your stuffed animals safe for children?
Many of our plush toys are suitable for children. Please check product descriptions for age recommendations and safety details.

9. What materials are used in your products?
Our pillows and plush toys are made from soft fabrics and filled with comfortable materials designed for everyday use.

10. Are your pillows suitable for decoration?
Yes, our pillows can be used for both comfort and decorative purposes in various spaces.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: davidzoonae@gmx.net
Phone: 887040387